Questions, answered.

Orders are processed in 1–3 business days, and delivery usually takes 5–14 business days after dispatch. Full details are on the Shipping & returns page.

A flat 14.99 € per order — and free when you order 2 or more pairs. The exact cost is always shown at checkout before you pay.

We currently deliver to the United States and the European Union. If you are elsewhere, email us and we will tell you honestly whether we can arrange it.

Orders ship internationally, so your country may charge import taxes or duties. These are the customer’s responsibility and are not collected at checkout. See Shipping & returns.

We email you a tracking number when your parcel is dispatched. Tracking can take a few days to show its first updates — that is normal for international shipments.

You have 30 days from delivery. Email us with your order number before sending anything back, and we will send you the return instructions. For change-of-mind returns, return shipping is paid by the customer. See the full policy.

We cannot hold items for direct exchanges. Return the pair for a refund and place a new order for the size or character you want — stock can move, so do not wait too long.

Email us within 7 days of delivery with photos of the item, the packaging and the shipping label. We will arrange a replacement or a full refund, including shipping — you will not pay anything to fix our mistake.

Card payments are processed securely by Stripe, using the options shown at checkout. We never see or store your full card number.

AnimeSoles is an independent store operated by Waltz Group S.R.L., a company registered in Romania. Character names and artwork belong to their respective rights holders; we are not affiliated with or endorsed by them. Our full details are on the contact page.

Email contact@animesoles.com or call +40 743 802 013, Monday to Friday during business hours. Everything you need is on the contact page.